Last Updated: 28-12-2024
Welcome to our FAQ section. Here, you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to contact us.
- Orders & Payments
Q1: How do I place an order?
You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. Simply enter your details, choose a payment method, and confirm your order.
Q2: What payment methods do you accept?
We accept the following payment methods:
• Cash on Delivery (COD)
• Bank Transfer
• Credit/Debit Cards
• Easypaisa & JazzCash
Q3: Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Contact us at relaxedoutfits@gmail.com or WhatsApp at +923104031416 with your order details. If the order has already been shipped, cancellation is not possible.
- Shipping & Delivery
Q4: Do you offer nationwide delivery?
Yes, we deliver across Pakistan, including major cities and remote areas.
Q5: How long does shipping take?
Delivery times depend on your location:
• Major Cities: 2 to 3 days
• Other Areas: 4 to 5 days
Q6: How much is the shipping cost?
Shipping charges vary based on your location and order size. The exact shipping fee will be calculated at checkout.
Q7: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or Email. You can track your package on the courier’s website.
- Returns & Refunds
Q8: What is your return policy?
We accept returns within 5 days of delivery, provided the item is unused and in its original packaging. Read our Return & Refund Policy for details.
Q9: How do I return a product?
To initiate a return:
1. Contact us at relaxedoutfits@gmail.com or Whatsapp at +92 310 4031416 with your order details.
2. Send pictures of the product and the reason for return.
3. If approved, ship the product back to us.
Q10: When will I get my refund?
Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method or as store credit.
- Product & Stock Availability
Q11: Are all products available in stock?
Most items are in stock. However, if a product is out of stock, we will notify you and provide alternatives or an estimated restock date.
Q12: Can I pre-order an item?
Yes, you can pre-order selected items. Contact us to check availability.
- Account & Customer Support
Q13: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and receive special offers.
Q14: How can I contact customer support?
You can reach us through:
• Email: relaxedoutfits@gmail.com
• WhatsApp: +92 3104031416
- Discounts & Promotions
Q15: Do you offer discounts or coupons?
Yes! We regularly offer discounts and promo codes. Subscribe to our newsletter or follow us on social media to stay updated.
Q16: Can I use multiple coupons on one order?
No, only one discount code can be applied per order.
- Miscellaneous
Q17: Is my personal information safe?
Absolutely! We follow strict security measures to protect your data. Read our Privacy Policy for details.
Need More Help?
If your question isn’t listed here, feel free to contact us:
• Email: relaxedoutfits@gmail.com
• WhatsApp: +92 310 4031416