Last Updated: 28-12-2024
Thank you for shopping at Relaxed Outfits. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
- Return Eligibility
We accept returns under the following conditions:
• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within 5 days of receiving the order.
• Certain items, such as products upon sale, customized items, and imported products are not eligible for returns.
- How to Request a Return
To initiate a return:
1. Email us at relaxedoutfits@gmail.com or contact us via WhatsApp at +92 310 4031416 with your order details.
2. Provide clear pictures of the item showing its condition.
3. Once approved, we will provide return instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Refund Process
After receiving and inspecting the returned item, we will process your refund within 7 business days:
• If approved, the refund will be issued to your original payment method or as store credit.
• If rejected, we will notify you of the reason.
- Exchanges
We offer exchanges for defective or incorrect items. If you received a damaged or wrong product, please contact us within 5 days for a replacement.
- Non-Refundable Items
The following items are non-refundable:
• Sale/clearance items
• Imported items
• Personalized/customized products
- Late or Missing Refunds
If you haven’t received a refund after approval, please check with your bank or payment provider. It may take some time before the refund is officially processed.
- Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
• Email: relaxedoutfits@gmail.com
• Phone/WhatsApp: +92 310 4031416
• Address: Street No 2, house no 15, Band Road, Tariq colony, Lahore Pakistan
.